Frequently asked questions.
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(Please, first check support availability and create a case.)
How do I print an MSO (C of O)?
First, add the customer you’ll be selling to. Make sure the customer record is saved with all required fields and a default address.
The customer number and Company Name must be unique. In other words, you can have more than one John Smith as long as the Customer Number and Company Name are different.
Next, create the sale by clicking the +Add button on the Sales list or by using the actions menu on the Vehicles list.
Click the "Find Customer" button and select the customer you created earlier.
Multiple vehicles may be added to a sale using the "Quick Add VIN" or "Add VINs In Bulk" buttons on the Sale Entry page. When printing MSOs for this sale, multiple pages will be created. (one for each vehicle on the sale)
Enter an invoice number and amount for each vehicle. If you’re adding VINs in bulk, the invoice number and amount will be the same for each vehicle.
After saving the sale, you’ll see a "Print MSO" button. This button is also located on the sales list, using the Actions menu.
The "Print Batch" button on the Sales list is used to quickly print MSOs from multiple sales.
How do I change my model year?
NOTE: You will need to delete the cookies from your computer to change the model year. Log out of FedCert Suite. Clear your cookies. Close your browser. Re-open your browser and log back in to FedCert Suite.
To change the current model year, go to My Company > Company Info. Click the Edit button > change the current model year > Click the Save button. Any models or vehicles created from this point forward have the new model year.
You’ll likely want to duplicate the models you wish to carry over into the new model year. To do this, go to Models > find the model you wish to duplicate > click the actions button > duplicate. This will take you to a new model entry screen with all the duplicate fields filled out already.
How do I create a VIN?
VIN calculation is not possible until VIN Criteria are defined.
Do this by going to My Company > VIN Criteria.
Click the More Info button on the top-right to see how a VIN is calculated from these criteria.
Not sure what to do here? Refer to the NHTSA guidelines for trailer Manufacturers
VIN criteria may be entered manually by clicking the +Add button for each section.
For quick (but generic) setup, use the Quick-Add Setup wizard. This will walk you through the process, where you may choose from industry-standard VIN criteria.
If you prefer a combination of pre-defined and custom settings, use either the quick-add or +Add buttons in each section.
Each criteria must have at least one record defined to enable vehicle creation and VIN calculation.
When VIN criteria are complete, go to Reports > VIN Calculation. Send the report to NHTSA 60 days prior to the sale of the first vehicle.
See how FedCert Suite organizes vehicle attributes for VIN's. If yours are currently in a different order, you can contact NHTSA and let them know you are changing your codes 60 days prior to the sale of your first affected vehicle. The appropriate form, and NHTSA's contact info are included in the software under Reports > VIN Calculation.
How do I get a WMI?
To get your WMI, please contact Kris Siddall, the WMI Coordinator at SAE International. The address is: 400 Commonwealth Drive, Warrendale, PA 15096-0001. You can also contact Kris by phone at 724.772.8511 or via email at email@example.com.
Why is the WMI listed as "HZZ" in the demo version?
"HZZ" is a placeholder that SAE recognizes as a test code. You can enter your own WMI in the registered version of the software.
How do I sign up for a 30 day free trial?
Go to live.fedcertsuite.com
Click on the “Try it now” button
Enter your company information. WMI is optional.
In step 2, enter a valid email address to verify your account. This email address will also be your user name.
In step 3 (Billing Setup), click "Start Free Demo" near the bottom of the page.
You’ll see a summary of your information in step 4. Make sure your subscription is ’30 day Demo,’ and click the "Create Account" button.
How do I switch from the demo to the paid subscription?
This can be done at any time – even after the 30-day trial has ended.
Go to My Company > Subscription.
Click the Subscribe Now button. Enter your payment information and click the Add button. Your card will be verified, but won’t be charged yet.
Review your subscription and payment information, and click the Purchase Subscription button.
You will receive a payment receipt via email.
Your subscription is immediately active, and you may start using it for production.
Make sure your WMI is set in My Company > Company Info.
What are GVWR, GAWR, shipping weight, and cargo carrying capacity?
Gross Vehicle Weight Rating (GVWR): the weight of the empty trailer plus the maximum cargo
Gross Axle Weight Rating (GAWR): the maximum weight each axle can carry. When you
record the GAWR in the software, enter the weight of one axle, not the weight of all axles totaled
Shipping weight: the weight of your completed trailer, which includes all the components your
trailer is sold with.
Cargo carrying capacity (CCC): the GVWR minus the shipping weight. The software calculates
this weight for you.
Can I delete a vehicle?
No. Instead, edit the vehicle as needed or uncheck the active checkbox. In some circumstances we may delete vehicles for you – please contact support.
I got a new WMI. Can I still use the program?
If you have been assigned a different WMI, our support staff should be able to make that change for you in FedCert Suite. You can only have one WMI associated with your account, though. If you plan to use multiple WMI's, you will need to set up multiple accounts.
I made a vehicle using the wrong model - and now the VIN isn't right. What can I do?
No problem. Simply select that vehicle and open the vehicle detail window.
Go to the model drop down list and choose the correct one.
Then go down to the bottom of the window and click on the "SAVE" button.
A window will appear asking if you want to recalculate the VIN. Select "YES."
Why doesn't FedCert Suite's VIN set-up match NHTSA's example set-up?
FedCert Suite's VIN set-up was based on NHTSA's previous example of the vehicle attribute
section set-up. We did not change our set-up when NHTSA changed it's example, since there
was no regulatory change. In addition, it would have created a great deal of cost and aggravation
for our existing software users.
FedCert Suite's VIN set-up includes all of the federally mandated information in the required
locations. (There is no requirement regarding the exact placement of the information within the
vehicle attribute section.)
If your current set-up is different that FedCert Suite's, you can simply notify NHTSA that you're making a change. FedCert Suite includes a VIN Decoder Report that can be mailed to NHTSA when you start using the software. NHTSA's address is included on the report.
How does the sequential production number work in the software?
To ensure accurate VIN calculation, data integrity and compliance, the sequential production number cannot be changed. The number will automatically start at 001 (or 000001 for manufacturers with 3 digit WMI's) at the beginning of each model year, and will advance as each vehicle is produced, regardless of model. If you are subscribing to FedCert Suite in the middle of your model year and cannot start at 001, please contact support for guidance. Continuous VIN sequencing may be enabled by request. This can be done in the Company Information menu or by contacting support.
How do I improve the text alignment when printing my labels?
Alignment issues are most often due to scaling options being set in your print driver or browser settings. When you click print in the application, a PDF is saved. Open the PDF and click print in your PDF viewer. When the print dialog appears, you may see fit to page or other scaling options. This should always be set to actual size. Make sure your printer default settings are set to actual size. If you’re using a browser-based PDF viewer like Google Chrome or Microsoft Edge, we suggest disabling it and instead opening PDFs in a viewer like Adobe Reader/Adobe Acrobat.
How to disable Google Chrome PDF viewer:
Open a new tab in Chrome and type chrome://plugins into the address bar and hit enter. Scroll down the list of plugins to Chrome PDF Viewer and select disable. Your downloaded PDF files will now open with your default PDF viewer.
How to set default PDF viewer in Windows:
Right-click any PDF file and select Open With > Choose default program… Select desired PDF viewer from the list and click OK.
How do I print more than one label at a time?
On the Vehicles page there is a Print Batch button. From there, choose your label template and select the vehicles you want to print. To select a range of rows, first click one row then hold your shift key and select another row.
All rows between them will be selected. Ctrl+Click will help add single rows to your selection. When your selection is ready, press the Print button. Just like individual printing, a PDF is downloaded.
Vehicles that have not been printed yet will show up in the list unless you check the include reprints box. You may print up to 15 vehicles at a time, because that’s the limit per page. You can navigate to the next page to see more.
How do I customize my MSO's (Label & Doc Preferences)?
MSO’s (Certificate of Origin, Title) may be customized in the Label and Doc Preferences menu.
Upload your company logo, signature, and warranty graphics to customize your MSO.
If the image is not sized properly, it will be scaled to fit.
The target size for each image is provided. The values indicate the ideal width and height.
We recommend using images in PNG format with transparent backgrounds as these will look the best when printed.
The customer info is not printing out under the "NAME OF DISTRIBUTOR, RETAILER, ETC" line of the MSO. How do I turn that on?
This information is in the customer record. Edit the customer in question and you’ll see a "Print on MSO" checkbox in the Misc. section.
How do I customize my MSO's (Label & Doc Preferences)?
On the sales list, you can create a new sale or edit an existing sale. To edit, use the actions menu or click the Sales ID to pull up the details of that sale where you’ll see an edit button.
On the edit sale screen, scroll down to see the vehicles on the sale. Here you can add more vehicles and specify the sales amount.
To edit the invoice # or amount of a vehicle that’s already on the sale, use the actions menu here to delete the vehicle from the sale. You’ll then be able to re-add it and enter a different invoice/amount.
How do I set up my thermal printer?
To the right, you can see the typical settings in a thermal printer "Printing Preferences" dialog box.
Label printing and VIN calculation solution.