Technical Support
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Have software questions?
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Frequently Asked Questions
1. What is the default username and password in the software?
5. Why does every VIN start with HZZ in the demo version of the software?
6. What are GVWR, GAWR, shipping weight, and cargo carrying capacity?
7. What are tire identification numbers?
8. What is the sequential production number and how does it work in FedCert Suite?
The default username is: Admin and the password is: admin1
To prevent software piracy, the demo software is coded with a fake WMI (world
manufacturer identifier). When you purchase the software, your company's WMI will
be hard coded in your copy.
Gross Vehicle Weight Rating (GVWR): the weight of the empty trailer plus the
maximum cargo weight
The sequential production number is the last 3 digits (or last 6 digits) of your VIN. By default, it starts at 001 and
advances by 1 for each vehicle you produce. FedCert Suite allows you to set your beginning production number
when you start to use the software, then automatically advances it for you as it calculates the VIN's for each of
your subsequent vehicles. (NHTSA does not recommend that manufacturers used different production numbering
systems for different models, so the software doesn't allow users to do that.)
Gross Axle Weight Rating (GAWR): the maximum weight each axle can carry.
When you record the GAWR in the software, enter the weight of one axle, not the
weight of all axles totaled together
Shipping weight: the weight of your completed trailer, which includes all the components your trailer is sold with.
Cargo carrying capacity (CCC): the GVWR minus the shipping weight. The software calculates this weight for you.
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4. How do I move my software to a new computer? (This instruction is for moving your entire database.
It is not the same thing as networking with other computers.)
1. On your old computer, back up your existing 4.0 software. how? Then save it to a disk or jump drive.
2. Download the demo onto your new computer. how? Then install it. how?
3. Enter the license code for your WMI (you received this in an email when you purchased your original 4.0 or 3.1 package). how?
4. From the jump drive or CD, upload your FedCert Suite database onto your new computer. how?
5. After you have completed the above steps, verify that your WMI and existing data appear correctly on your new computer.
3. I got an error when I tried to install the software.
Errors are caused by anti-virus software and fire walls being left on. You'll need to log into the
computer as the administrator and temporarily disable them - then reinstall FedCert Suite.
